Energy watchdog must listen to customers – Shapps
The business secretary says Ofgem took the word of energy firms and " had the wool pulled over their eyes".
Author Archives: BBC News - Business
Courts waved through warrants for prepayment meter fitting
Magistrates told it is "irrational" not to grant applications by energy suppliers, leaked document shows.
Energy Ombudsman complaints at a record high
The most common complaints include incorrect billing, poor customer service and problems switching suppliers.